Cancellation policy

1. Payment Terms

Payment for all custom made-to-order items, pre-orders, and out-of-stock reservations is collected in full at the time of checkout. This secures the premium materials and dedicated labor required to craft your specific piece.

2. Cancellation Windows & Grace Periods

Because we manage a rolling, sequential queue to create these items by hand, our cancellation terms depend on the nature of the product:

• Standard Made-to-Order Items: If you change your mind after purchase, you may request a full cancellation and refund within 24 hours of your order placement. After this 24-hour grace period expires, materials are allocated, production enters our queue, and the transaction becomes final sale (non-refundable and non-cancelable).

• Bespoke Custom Commissions (e.g., Pet Recreations): Due to the highly specialized design work and individual collaboration required for personalized pet recreations, these items enter production immediately upon payment confirmation. They are final sale from the moment of purchase and cannot be canceled or refunded.

3. Fulfillment & Timelines

By completing a purchase option transaction, you acknowledge that your item will be handcrafted and shipped according to the rolling timelines explicitly detailed in our Shipping Policy (typically ranging from 7 to 14 business days, depending on current order volumes).

Questions?

If you have any questions regarding your placement in our crafting queue or need to request a cancellation within your 24-hour window, please contact us immediately at contact@willowanncrochet.com.